FAQ — Preguntas Frecuentes
Orders & shipping
Are the bags in stock?
Our first production run — 250 bags across five colorways — is arriving in a few weeks. Join the email list on our homepage for first access; waitlist members shop before anyone else and receive a launch-day discount code.
Where do you ship?
We currently ship within the United States only. More countries are coming — the email list is the fastest way to hear when.
How long does shipping take?
Orders typically ship within 3 business days, with tracking sent by email. Delivery estimates and rates are shown at checkout. Full details: Shipping Policy.
What is your return policy?
30-day returns and exchanges on unused bags in original condition. Damaged or incorrect items are replaced free. Full details: Returns & Exchanges.
The bags
What are Good Grace totes made of?
100% natural canvas with genuine leather straps, riveted for strength. The Aztec-inspired woven panels are hand-finished — no two are exactly alike.
How do I care for my tote?
Spot-clean the canvas with mild soap and water, keep the leather dry, and never machine-wash. Full guide: How to Clean a Canvas Tote Bag.
Why is each colorway limited?
The Primera Colección is a single production run of 250 bags. When a colorway sells out, it's gone until the next run.
What's the difference between the five colorways?
Natural/Solid is undyed canvas with no woven panel — the minimalist original. Orange, Turquoise, Dark Brown, and Black each feature a hand-woven Aztec-inspired panel on the same canvas body. Same size, same leather straps, same price.
The mission
Who makes the bags?
Skilled workers in Mexico — many of whom were deported from the United States and are rebuilding their lives back home. Read our story.
How does the give-back work?
A percentage of every sale is paid to the workers who make our bags as a direct bonus, on top of their regular wages. It's the reason Good Grace exists.
Why "Good Grace"?
Grace is getting a second chance you didn't have to earn. Every bag carries that idea with it.
Other
Do you offer wholesale or bulk orders?
For boutiques, corporate gifts, or orders of 10+, contact us and we'll talk.
I have another question.
We'd love to hear from you — contact us. Hablamos español.