30-day returns. If your Good Grace tote isn't right, you can return or exchange it within 30 days of delivery.
Condition: Items must be unused, unwashed, and in original condition with tags attached. Bags showing wear, stains, or odors can't be accepted.
How to start a return:Contact us with your order number and we'll send return instructions within 2 business days.
Refunds: Once we receive and inspect your return, your refund is issued to the original payment method. Please allow 5–10 business days for it to appear on your statement.
Exchanges: Want a different colorway? Tell us when you contact us and we'll reserve it for you while your return is in transit, subject to availability.
Return shipping: Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item — in that case, we cover it.
Damaged or wrong item?Contact us within 14 days of delivery with a photo and we'll replace it at no cost.
Our makers earn a bonus on every bag sold — so we'd rather help you find the right bag than process a return. Reach out anytime; hablamos español.
Good Grace totes are designed for everyday use - simple, strong and purposeful. Crafted by local Mexicans, some of whom are deportees who are rebuilding their lives. Each bag represents resilience, dignity, and a second chance. We believe great design and meaningful work can exist together. And Good Grace Is what that looks like.